Introduction
These Terms of Service (“Terms”) govern your access to and use of the NaviCS AI platform and related services (“Services”) provided by NaviCS AI (“NaviCS AI,” “we,” “us,” or “our”).
By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree to these Terms, you must not use the Services.
If you use the Services on behalf of an organization, you represent that you are authorized to accept these Terms on that organization’s behalf.
Description of the Services
NaviCS AI provides an AI-powered business automation platform that may include capabilities such as:
- AI-powered digital employees and agents;
- conversational and voice-based interactions;
- campaign and workflow automation;
- customer and lead engagement;
- telephony and messaging integrations;
- AI-generated content and responses;
- analytics, dashboards, and operational intelligence;
- third-party integrations and connectors;
- usage metering, billing, and account management.
Specific functionality available to you depends on your subscription, configuration, enabled integrations, and applicable product limitations.
We may add, modify, or discontinue features from time to time.
Account Registration and Security
You are responsible for:
- providing accurate account information;
- maintaining the confidentiality of your credentials;
- protecting API keys, access tokens, and other authentication information;
- restricting unauthorized access to your account;
- promptly notifying us of suspected unauthorized access or security incidents.
You are responsible for activities performed through your account except where caused by our failure to apply reasonable security controls required under these Terms.
Customer Responsibilities
You are responsible for your use of the Services and for ensuring that your use complies with applicable laws and regulations.
You must obtain all permissions, notices, consents, authorizations, and other legal bases required for your use of:
- customer and prospect information;
- contact information;
- communications;
- call recording;
- call transcription;
- AI-generated communications;
- automated decisioning;
- marketing communications;
- third-party data;
- connectors and integrated services.
You are responsible for configuring your Digital Employees, campaigns, workflows, integrations, and communication behavior appropriately.
Acceptable Use
You must not use the Services to:
- violate applicable law or regulation;
- infringe intellectual-property or other rights;
- impersonate another person or organization;
- conduct fraud, deception, or unlawful solicitation;
- distribute malicious code;
- attempt unauthorized access to the Services;
- interfere with the operation or security of the platform;
- circumvent usage, security, authentication, or billing controls;
- use the Services for prohibited activities described in the Acceptable Use Policy;
- use automated communications in a manner that violates applicable telemarketing, privacy, consent, or communications laws.
Additional restrictions are described in the Acceptable Use Policy.
AI-Generated Output
The Services may generate text, recommendations, classifications, summaries, conversations, or other output using artificial intelligence.
AI output may be inaccurate, incomplete, inappropriate, or unsuitable for a particular purpose.
You are responsible for reviewing and validating AI output before relying on it for material business, legal, financial, medical, employment, safety, or other consequential decisions.
The Services do not guarantee that AI output will be accurate, complete, unbiased, or suitable for your particular use case.
Digital Employees and Automated Actions
Digital Employees and automated agents may perform actions according to configurations, instructions, workflows, tools, integrations, and permissions provided by you.
You are responsible for:
- defining appropriate instructions;
- configuring permissions;
- reviewing automated actions;
- validating connected systems;
- establishing appropriate human oversight;
- ensuring that automated communications comply with applicable law.
You should not configure an automated agent to make decisions or take actions for which applicable law requires human review unless your implementation satisfies those requirements.
Telephony and Communications
Voice, telephone, messaging, and communication functionality may depend on third-party telecommunications providers and infrastructure.
Availability, geographic coverage, caller identification, routing, carrier behavior, and other telecommunications characteristics may depend on those providers.
Your use of communication functionality is subject to the Telephony / Voice Calling Policy.
Third-Party Services
The Services may integrate with third-party services, including communication providers, AI providers, data sources, payment providers, and business applications.
Your use of third-party services may be subject to separate terms and privacy policies.
NaviCS AI is not responsible for third-party services that it does not control.
Customer Data
As between you and NaviCS AI, you retain your rights in Customer Data that you submit to the Services, subject to the rights necessary for NaviCS AI to provide and secure the Services.
You authorize NaviCS AI to process Customer Data as necessary to provide, maintain, secure, troubleshoot, and improve the Services, subject to the applicable contractual and privacy terms.
Where applicable, processing of personal data on behalf of a customer is governed by the Data Processing Agreement.
Privacy
Our processing of personal information is described in the Privacy Policy.
You acknowledge that your use of the Services involves the processing of information necessary to operate your account and provide the Services.
Security
NaviCS AI maintains technical and organizational controls designed to protect the Services and information processed through them.
Specific security measures may vary by service, configuration, and environment.
Nothing in these Terms constitutes a guarantee that the Services will be immune from unauthorized access, security incidents, or other security threats.
Intellectual Property
NaviCS AI and its licensors retain all rights, title, and interest in the Services, software, platform architecture, documentation, trademarks, and other materials provided by NaviCS AI.
Except for rights expressly granted under these Terms, no rights are transferred to you.
You retain ownership of content and Customer Data that you lawfully submit to the Services, subject to the rights granted to NaviCS AI to operate the Services.
Feedback
If you provide suggestions, recommendations, or feedback regarding the Services, you grant NaviCS AI the right to use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information.
Billing and Payment
Paid Services are subject to the applicable pricing and billing terms presented during purchase or subscription.
Usage-based functionality may be subject to metering.
You are responsible for applicable charges associated with your account.
Payment processing may be performed through third-party payment providers.
Suspension
We may suspend or restrict access to the Services where reasonably necessary to:
- protect the security or integrity of the platform;
- prevent abuse or unlawful activity;
- address a security incident;
- comply with legal obligations;
- address non-payment;
- enforce these Terms or applicable policies.
Where reasonably practicable, we will provide notice before suspension.
Termination
You may stop using the Services at any time.
Either party may terminate applicable contractual arrangements in accordance with the applicable subscription or agreement.
Upon termination, access to the Services may cease and information may be handled in accordance with the Privacy Policy, applicable contractual terms, and applicable data-retention requirements.
Specific deletion and retention obligations may depend on the applicable service and contractual arrangement.
Disclaimers
To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.
NaviCS AI does not warrant that:
- the Services will always be uninterrupted;
- the Services will be error-free;
- AI output will always be accurate;
- telecommunications services will always be available;
- third-party integrations will always operate without interruption;
- the Services will satisfy every particular business requirement.
Limitation of Liability
To the maximum extent permitted by applicable law, NaviCS AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the Services.
Any additional limitations, exclusions, liability caps, or exceptions will be determined by the applicable commercial agreement and applicable law.
Under legal review. Final liability language and statutory exceptions.
Indemnification
Under legal review. Final indemnification provisions should be inserted following review of the applicable commercial model and governing law.
Changes to the Services and Terms
We may update these Terms from time to time.
Material changes may be communicated through the Services or other reasonable means.
The updated Terms will identify their effective date and version.
Governing Law and Disputes
Under legal review. Governing law, jurisdiction, venue, arbitration provisions, and dispute-resolution mechanism must be finalized before publication as binding contractual terms.
Contact
Questions regarding these Terms may be directed through the official NaviCS AI support or legal contact.