Each part of the NaviCS AI platform has a named technical owner. When something matters to your deployment — call quality, an integration, a security question — there is one person accountable for the answer.
Owns the AI agent platform — its architecture, reliability and security — and the engineering standards behind every deployment.
Engineering leadership
What each leader is responsible for, and what they are accountable to clients for.
Responsible for how agents listen, speak and hold a natural conversation on calls and chat.
Responsible for the core platform that runs agents, workflows and tenants at scale.
Responsible for connecting agents to the CRMs, calendars, telephony and business systems clients already use.
Responsible for the data foundations behind analytics, reporting and model training.
Responsible for the controls that protect customer data and keep the service available.
Responsible for proving an agent behaves correctly before launch and keeps doing so afterwards.