Head of AI & Intelligent Automation
Leads agent design and delivery, and sets the quality bar an agent must meet before it goes live.
- Agent design standards
- Launch readiness reviews
- Continuous tuning
Centers of Excellence
Six practice teams, each with one accountable head
A Center of Excellence owns the standards, playbooks and people for one discipline. Every engagement draws on the CoEs it needs, and each has a single leader responsible for the result.
CoE 01
AI & Intelligent Automation
Designs, builds and tunes the AI agents that talk to customers and act inside business systems.
Charter
Turn a business process into an agent that understands the request, uses the right data, follows the rules and completes the action.
Capabilities
- Conversation and call-flow design
- Agent tooling and system integration
- Evaluation, testing and tuning
- CRM and workflow automation
Services delivered
CoE head
CoE 02
Data & Analytics
Turns operational data into dashboards, analysis and models that teams use to make decisions.
Charter
Give every team one trusted version of the numbers, and the analysis to act on them.
Capabilities
- Dashboards and reporting
- AI-assisted analytics
- Forecasting and predictive models
- Metric definitions and data quality
Services delivered
CoE head
Head of Data & Analytics
Leads analytics and data science delivery, from metric definition to models in production.
- Analytics standards
- Model review
- Decision support
CoE 03
Data Engineering & Platforms
Builds the pipelines, warehouses and lakehouses that analytics and AI depend on.
Charter
Make data reliable, documented and available — so analytics and agents are never built on guesswork.
Capabilities
- Data pipelines and orchestration
- Warehouse and lakehouse design
- Data quality and observability
- Platform migration
Services delivered
CoE head
Head of Data Engineering
Leads data platform architecture and the reliability of every pipeline NaviCS runs.
- Platform architecture
- Pipeline reliability
- Data governance
CoE 04
Cloud & Digital Engineering
Modernizes applications and infrastructure so they scale, stay secure and cost less to run.
Charter
Run client platforms on infrastructure that is automated, observable and secure by default.
Capabilities
- Cloud architecture and migration
- Application modernization
- Infrastructure automation
- Reliability and cost management
Services delivered
CoE head
Head of Cloud & Digital Engineering
Leads cloud and application engineering, including environments, release practice and reliability.
- Cloud architecture
- Release engineering
- Reliability
CoE 05
Business Performance
Improves planning, forecasting and performance reporting for finance and operations leaders.
Charter
Connect plans, forecasts and actuals so leaders can see performance and respond early.
Capabilities
- Planning and budgeting models
- Forecasting
- Performance reporting
- Scenario analysis
Services delivered
CoE head
Head of Business Performance
Leads planning and performance engagements with finance and operations stakeholders.
- Planning design
- Forecast accuracy
- Executive reporting
CoE 06
Finance Operations
Runs accounting and bookkeeping processes for clients, from daily posting to month-end close.
Charter
Keep client books accurate and current, with every reconciliation and schedule ready for review.
Capabilities
- Bookkeeping and ledger upkeep
- Reconciliations
- Payables and receivables
- Close support and reporting
Services delivered
CoE head
Head of Finance Operations
Leads accounting delivery teams and owns the review standards applied before work is handed over.
- Review standards
- Close discipline
- Process controls