Scope
This policy applies to voice calling, PSTN, SIP, call recording, transcription, and related communication functionality provided through NaviCS AI.
Customer Responsibility
Customers are responsible for ensuring that their calling activities comply with applicable laws and telecommunications requirements.
This includes requirements relating to:
- consent;
- call recording;
- marketing calls;
- automated calls;
- caller identification;
- opt-outs;
- do-not-call requirements;
- calling hours;
- jurisdiction-specific disclosures.
Caller Identification
Customers must use appropriate caller identification and calling configurations and must not intentionally misrepresent the identity or origin of communications.
Consent and Recording
Where recording is enabled, customers are responsible for obtaining all legally required notices and consents.
The platform may distinguish between recording states including:
- recording not required;
- disclosure pending;
- consent requested;
- consent granted;
- consent declined;
- recording started;
- recording stopped.
Recording must not proceed where the applicable platform controls determine that recording is not permitted.
Call Recording
Call recording functionality may result in the processing of:
- audio;
- call metadata;
- recording identifiers;
- recording URLs;
- transcripts;
- call events.
Customers must configure recording appropriately for their use case and jurisdiction.
Recording Access and Deletion
Where supported by the Services, authorized users may request deletion of recordings.
Deletion may involve both application metadata and third-party telecommunications infrastructure.
Deletion availability may depend on provider capabilities and applicable legal or contractual retention requirements.
Automated Voice Agents
Customers are responsible for configuring AI voice agents so that their behavior complies with applicable law.
Customers should provide appropriate disclosure where required that an interaction involves an automated or AI-powered system.
Opt-Out and Do-Not-Contact Requirements
Customers must honor applicable requests to stop communications.
NaviCS AI functionality should not be configured to deliberately circumvent applicable opt-out or do-not-contact requirements.
Third-Party Telecommunications Providers
Voice services may depend on third-party carriers and telecommunications providers.
Carrier availability, routing, pricing, geographic coverage, and other telecommunications characteristics may vary.
Emergency Services
Unless explicitly stated otherwise in the applicable service documentation, NaviCS AI voice functionality should not be treated as a substitute for traditional emergency calling services.