Trust Center

How we earn the right to handle your conversations

Everything a security, legal or procurement team asks about NaviCS AI — organised into six areas, each with the detail behind it.

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Certifications

Assurance you can verify

Verified certifications only
Security review support
Control summary
Contract pack

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Governance

AI that stays accountable

Human oversight
Configured, not improvised
High-impact decision safeguards
Transparency to individuals
Accuracy and verification

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Compliance

Clear roles, documented obligations

Controller and processor roles
Data subject requests
Calling and messaging rules
Subprocessors
International transfers
Retention and deletion

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Security

Controls around every conversation

Authentication and access control
Tenant isolation
Credential protection
Audit logging
Monitoring and abuse prevention
Incident response

Protocols

How agents behave on a live call

Recording consent
Opt-out and do-not-contact
Caller identification
Human hand-off
AI disclosure
Emergency calling limits

Policies

The documents behind the service

Privacy Policy
Terms of Service
Acceptable Use Policy
AI Usage & Responsible AI Policy
Telephony & Voice Calling Policy
Data Processing Agreement

Running a vendor-risk review?

Send us your questionnaire. The team that operates the platform will complete it and walk your security team through the answers.