Purpose
This Acceptable Use Policy defines prohibited and restricted uses of the NaviCS AI Services.
Prohibited Activities
You must not use the Services to:
- violate applicable laws or regulations;
- facilitate fraud or deception;
- impersonate individuals or organizations;
- conduct phishing or credential theft;
- distribute malware or malicious software;
- attack or compromise systems;
- gain unauthorized access to accounts or infrastructure;
- interfere with platform availability;
- bypass authentication or security controls;
- evade usage limits or billing controls;
- knowingly transmit malicious or harmful content;
- infringe intellectual-property rights;
- unlawfully collect or process personal information.
Automated Communications
You must not use automated voice, messaging, email, or other communication capabilities to conduct unlawful or unauthorized communications.
You are responsible for complying with applicable requirements relating to:
- consent;
- opt-out mechanisms;
- do-not-contact requirements;
- calling hours;
- caller identification;
- recording notices;
- marketing communications;
- jurisdiction-specific telecommunications rules.
High-Risk Uses
You must not rely solely on automated AI output for decisions where applicable law or the circumstances require meaningful human review.
Examples may include decisions relating to:
- employment;
- credit;
- insurance;
- housing;
- healthcare;
- legal rights;
- access to essential services.
Security Testing
You must not conduct security testing, scanning, penetration testing, denial-of-service testing, or other activity that could disrupt the Services without prior authorization.
Credential and Secret Protection
You must not:
- expose API credentials;
- share authentication tokens publicly;
- intentionally upload secrets into inappropriate data fields;
- attempt to retrieve credentials belonging to another tenant;
- attempt to bypass credential isolation.
Enforcement
We may investigate suspected violations and may suspend or restrict access where reasonably necessary to protect users, the platform, third parties, or comply with legal obligations.